PRIVA takes on board technology to the next level with Technical Concierge
There are few things worse than getting on board your yacht and finding out that the Wi-Fi or entertainment system is on the blink. It always seems to strike at the least convenient time, too – just when you’ve finally sat down to do some work in the office, the kids are clamouring to play a video game or your guests are ready to watch a film in the cinema.
For yacht owners and charterers, time is of the utmost value, which is something that Ole-Kristian Sivertsen, Sr. Vice President of Global Eagle, understands well. “We want to enrich time for our clients – for yacht owners and the people who work for them – through our customised services,” he says.
PRIVA takes a different approach to yachting technology. “The superyacht industry is about customisation, and our approach is that we are customer oriented – we develop platforms that are very customisable to the customer and we work to understand and address the specific needs of each client,” says Sivertsen.
PRIVA’s latest launch is its Technical Concierge. The 24/7 service connects clients and their crew – namely captains and ETOs who will be tasked with making the service calls – to expert A/V and technical support, around the clock. So when anything techy on board plays up, all the crew needs to do is call one number. Nor is this your typical call centre where you’d be greeted by a lackey, eventually hoping to be passed to someone who can help. With PRIVA Technical Concierge, the first person to answer the phone is a highly skilled technical expert who will get your yacht’s tech back online and working in no time at all.
“A typical call centre, they’d answer the phone quickly but can’t really help you, and you’d get transferred and transferred,” says Sivertsen. “With PRIVA Technical Concierge, we measure success by the number of first call resolutions – we want our experts who answer the calls to be as skilled possible and know as much as they can about every single yacht that we support so they can solve the problem for the client there and then. We have the highest level of specialists on the first line.”
When a client signs up with PRIVA for connectivity and entertainment, every detail about their yacht’s tech is collected so the Technical Concierge service can be customised to their needs and ready to help at a moment’s notice. This is just one of the many offerings from PRIVA, a pioneer in VSAT communications in the yachting industry who rebranded from MTN over one year ago. PRIVA also focuses on hybrid connectivity to UHNWI all over the world - on air, sea and land - offering network management, content and live TV and video calling with all of its services focusing on the experience quality of the end user and the overall goal to enrich time. As Sivertsen says, “We want yacht owners to get the most out of every minute on board.”